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This page covers every money operation your 7ezbb account supports — adding funds, requesting a payout, confirming wallet ownership and reading your transaction history. For Bangladesh, the three local methods available here are bKash, Rocket and Upay. Each one sits inside the cashier section of your account, reachable after login from the wallet icon at the top of the screen.
Your cashier page lists the wallet methods active for your account at the time of login. For Bangladesh, we support bKash, Rocket and Upay for both deposits and withdrawals — each displayed with its own tab in the cashier panel. Bank Transfer is available for accounts that have completed identity verification.
Select the bKash tab in your cashier, enter the registered mobile number and amount, then confirm from your bKash app. The reference number generated there is what you save for your own records.
Rocket transactions follow the same cashier flow — choose Rocket, enter your registered number and confirm the amount. Keep the Rocket transaction ID; it is the reference shown in your 7ezbb history log.
Upay is listed in the cashier alongside bKash and Rocket. Enter the amount and confirm via your Upay account. Check that the destination number matches exactly what the cashier screen displays before sending.
Bank Transfer appears for fully verified accounts. Account details are shown in the cashier once you select this option — use exactly the reference code shown to ensure the transfer is matched to your account.
Every deposit and withdrawal on 7ezbb generates two records: one inside your bKash, Rocket or Upay app and one inside your 7ezbb account history. Keeping both means you can resolve any discrepancy without delay. The account history page — found under your profile menu after login — lists each transaction with a status label, an amount and a reference string. That reference string is what ties your wallet receipt to the platform entry. Here is what each field means and what to keep.
Every transaction produces a reference number shown on both sides — your wallet app and your 7ezbb history page. Screenshot or note this number at the time of the transaction. It is the single fastest way to identify a specific payment if you need to raise a query with support.
Your history log shows one of three states: Pending, Confirmed or Rejected. Pending means the system has received the request but has not yet matched it. Confirmed means the amount has moved. Rejected means the transaction did not complete — the reason is shown alongside the status.
Log in, open your profile icon and select Transaction History. Entries are listed newest first. You can filter by method — bKash, Rocket or Upay — or by date range to narrow down a specific payment. The status column updates without needing a page refresh.
For each transaction, keep the wallet app screenshot showing the recipient number, the amount, the date and the transaction ID. This is the evidence your support team will ask for if a deposit does not appear within the window shown on your cashier confirmation screen.
Account security on 7ezbb works at four points: the connection you use to reach the site, the identity check on your account, the wallet ownership step we require before a first withdrawal, and the support route available when something needs a human review. None of these are optional extras — they are part of the standard account flow, present for every active account in Bangladesh.
Always access your account through 7ezbb. Before entering login credentials, confirm the address bar shows the correct domain. Phishing attempts often copy the page appearance but cannot replicate the exact domain. Bookmark the correct URL directly from your browser the first time you log in.
We verify account identity before unlocking full withdrawal access. The documents required are shown inside the verification section of your profile. Completing this step means your account balance is tied to a confirmed identity — protecting both your funds and your account from unauthorised access.
The mobile number registered to your bKash, Rocket or Upay account must match the number on your 7ezbb account. We check this at the withdrawal stage. Sending from or to a number not linked to your account will cause the transaction to be held for manual review.
If a transaction is flagged, delayed or shows an unexpected status, contact us through the support channel listed in your account dashboard after login. Have your reference number ready. Our team reviews flagged transactions and responds through the same channel — do not share your login credentials with anyone.
Adding funds starts inside the cashier — the quickest path is the wallet icon shown in the top navigation bar after you log in. From there you choose your method, enter the amount and follow the confirmation step inside your chosen wallet app. We do not hold a minimum deposit amount on the cashier screen itself; the fields will show you the range applicable to your account.
Log in and tap the wallet icon in the top navigation. Select Deposit. The cashier page shows the available methods for your account — bKash, Rocket and Upay appear as separate tabs.
Select the tab for your wallet. Enter the amount you want to add. The cashier screen will display the recipient number or payment reference you need to use inside your wallet app — copy it carefully.
Open your bKash, Rocket or Upay app. Complete the send-money or payment step using the details shown on the cashier. Confirm the transaction inside the wallet app and note the transaction ID it generates.
Return to your 7ezbb account. Your balance should reflect the deposit once the status moves from Pending to Confirmed in Transaction History. If it remains Pending, keep the wallet receipt and contact support with the reference number shown.
Requesting a payout follows a similar path to depositing — open the cashier, select Withdrawal, choose your method and enter the amount. There is one key difference: before your first withdrawal, the platform will prompt you to complete identity verification if you have not already done so. This step is covered in the verification section below. Once verified, the withdrawal form asks for the mobile number linked to your bKash, Rocket or Upay account.
Log in, tap the wallet icon and choose Withdrawal. If your account has not been verified yet, you will be directed to the verification page first. Complete that step before returning to the withdrawal form.
Choose bKash, Rocket or Upay. Enter the amount you wish to withdraw. Check that the mobile number pre-filled in the form matches your registered wallet number — edit it if it does not match before submitting.
Submit the withdrawal request. A reference number is shown on the confirmation screen — save it. This reference is what your Transaction History entry and any support query will use to identify this specific payout.
Once your 7ezbb history shows Confirmed, check your bKash, Rocket or Upay app for the incoming amount. If your history shows Confirmed but your wallet has not received the funds, contact support with both reference numbers.
Verification protects your account balance and ensures that only you can request a withdrawal. The process is straightforward: we ask you to confirm the identity linked to your account using a document that matches your registered details.
Log in and go to your profile menu. Select the Verification tab. The page lists the documents required for your account type and shows which steps are still outstanding.
Follow the upload instructions shown on screen. Make sure the document is clear, unedited and shows all four corners. Blurred or cropped images will be returned for re-upload, which adds time to the process.
Once your document is reviewed and confirmed, your account status updates and the withdrawal option becomes fully active. You will see the status change reflected in your profile verification tab — no need to contact support unless the status has not updated after the period shown on the verification page.
The questions below cover the situations that come up most often around deposits, withdrawals, verification and transaction status. If your question is not answered here, the support channel in your account dashboard is the next step — have your transaction reference ready when you contact us.
bKash, Rocket and Upay are available for deposits. Bank Transfer is available for fully verified accounts. The methods active for your account are shown as tabs inside the cashier section after you log in. Availability depends on your local law and eligible region.
Pending means the system has received the request and is matching it to a wallet confirmation. Keep your wallet app receipt with the transaction ID. If the status has not moved to Confirmed after the window shown on your cashier screen, contact support with the reference number.
The most common reasons are an incomplete identity verification, a wallet number mismatch or an account security flag. Open your profile and check the verification status first. If verification is complete, contact support with your withdrawal reference number for a manual review.
Yes. The mobile number linked to your bKash, Rocket or Upay account must match the number registered on your 7ezbb account for both deposits and withdrawals. A mismatch will hold the transaction for review. Update your registered number through the profile settings page if needed.
Log in, open your profile icon and select Transaction History. Filter by payment method — bKash, Rocket or Upay — or by date range to locate the entry. Each row shows the amount, status, method and reference number. Screenshot this row if you need to raise a support query.
No. Withdrawal access requires a completed identity verification. You can deposit and access the lobby — including sports markets — before verification, but the withdrawal form will redirect you to the verification page until the check is confirmed in your account profile.