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POLICY AND RIGHTS

7ezbb Legal Policy: What Applies to Your Account

This page sets out the legal framework that governs your use of 7ezbb, including how we handle account data, what rights you hold under this policy, and the contact routes available to you. Access to 7ezbb services depends on your local law and eligible region — please review the scope section below before proceeding.

  • Jurisdiction-dependent access
  • bKash, Rocket, Upay transaction records
  • Account data rights
  • Policy contact routes
POLICY POSTURE

How Our Legal Framework Applies to You

7ezbb operates under a policy framework designed to be transparent about what we collect, how we use it, and what choices you hold as an account holder. Your continued use of this platform constitutes acceptance of the terms set out here and in the linked policy documents accessible from your account dashboard after login. We do not make eligibility decisions on your behalf — it remains your responsibility to confirm that accessing this platform is lawful in your jurisdiction. Where local law restricts or prohibits online account services of this kind, those restrictions apply regardless of your technical ability to reach the site. Within supported regions, your account activity — including wallet transactions processed through bKash, Rocket, and Upay — is logged and available for your review in the transaction history section of your account. We retain those records in line with our data retention schedule and may produce them in response to a formal account query raised through our support channel. Policy terms are subject to revision; the version published on this page at the time of your session is the version that applies to that session. We recommend checking back when you have a policy question rather than relying on a cached copy.

  • bKash

    bKash wallet transactions are recorded against your account and visible in your transaction history after login.

  • Rocket

    Rocket payment records are stored in your account log and available for review at any time through the transaction section.

  • Upay

    Upay transfers linked to your account are captured in the same transaction record alongside other wallet activity.

WHAT THIS COVERS

Scope of This Policy Across Account Areas

Not every part of your 7ezbb experience falls under a single policy document. The scope below clarifies which areas this legal framework covers, which are handled separately, and where third-party terms apply instead. Understanding the boundaries helps you raise questions through the right channel without delay.

  • Account Access

    Login credentials, session data and account verification steps fall fully within this policy. Your rights to review, correct and query your account details are described in the rights section of this page.

  • Wallet Transactions

    Deposits and withdrawals processed through bKash, Rocket and Upay are covered by this policy as far as our record-keeping goes. The payment provider's own terms also apply to each transaction at the network level.

  • Site Content

    Game content supplied by studios in our lobby — including titles across slots, live tables and crash categories — is governed by those providers' content licences, not by this policy. We do not set the rules of individual games.

  • Third-Party Services

    Links to external sites, payment network interfaces and any service not hosted directly on 7ezbb are outside the scope of this policy. We have no control over and accept no responsibility for those third-party terms.

YOUR ACCOUNT RIGHTS

Practical Actions Available Under This Policy

As an account holder, you have concrete steps available to you under this policy — not just an abstract right to know. Your transaction history, including bKash, Rocket and Upay records, is accessible directly from the wallet section of your account dashboard at any time after login. If you believe a detail in your account profile is incorrect — name, contact address or linked payment method — you can submit a correction request through the support channel, where our team will verify and update the record. For broader policy questions, such as how long we retain a specific type of data or what triggers a manual review of an account, you can raise a written query through the same support route and expect a response addressed to the specific question you asked. We do not route policy questions to automated reply systems; each query is handled by a team member who can access the relevant account record. Session control options, including the ability to set activity parameters on your account, are accessible from account settings after login — the current state of those controls is shown there, not on this page.

  • Review Your Records

    Open your account dashboard and navigate to transaction history to see a full log of wallet activity, including bKash, Rocket and Upay entries, sorted by date.

  • Correct Account Details

    Submit a correction request through the support channel with the specific field you want updated. We verify the change against your account before applying it.

  • Raise a Policy Query

    Write to us through the support contact route with your specific question. Responses address the question asked — not a generic policy summary.

  • Manage Session Controls

    Account settings after login show your current session parameters. Adjust them there; changes take effect immediately and are logged against your account.

CONTACT ROUTES

How to Reach Us for Policy Matters

Policy questions, account correction requests and data queries each have a direct route to a team member. Choose the channel that matches how urgent your question is and what kind of record you need in return.

  • Live Chat

    Reach the support team directly through the live chat link in your account. Use this for account access questions and session control queries where a quick response matters.

  • Email Support

    Send written policy queries, correction requests or formal data questions to our support email address. You receive a written response you can keep as a record of the exchange.

  • Account Help Centre

    The help section inside your account covers common policy questions, transaction record steps and correction procedures. Check there first to find the answer without waiting for a reply.

HOW WE HANDLE DATA

Data Handling, Retention and Account Security

We keep the data we collect limited to what is needed to run your account, process transactions and respond to support queries. No data is shared with third parties outside of what is necessary to process a payment through bKash, Rocket or Upay, or to comply with a lawful request. Account security relies on your login credentials — keep them private and contact support immediately if you suspect unauthorised access. Cookies are used on this site to maintain session state and to recognise your device between visits; you can manage cookie preferences through your browser settings.

  • Data Collection

    We collect account registration details, session data and transaction records. We do not collect more than is needed to operate your account and respond to queries you raise.

  • Retention Schedule

    Transaction records, including wallet history for bKash, Rocket and Upay, are retained in line with our standard schedule. The specific period applicable to your account type is shown in policy documents linked from your dashboard.

  • Account Security

    Your account is protected by your login credentials. If you believe access has been compromised, contact support through live chat or email immediately — we can restrict account activity while investigating.

  • Policy Changes

    When this policy changes, the updated version is published here with a revised effective date. The version in force during your session is the one that applies; we do not apply changes retroactively to completed transactions.

POLICY QUESTIONS ANSWERED

Frequently Asked Questions About This Policy

These are the questions we receive most often through our support channel about account rights, data handling and policy scope. If your question is not here, raise it directly through live chat or email support.

Does this policy apply to me if I am accessing 7ezbb from Bangladesh?

Access to 7ezbb and the application of this policy depend on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are. If local law restricts access, those restrictions apply regardless of technical availability.

How do I see a record of my bKash or Rocket transactions on my account?

Log in and open the wallet or transaction history section of your account dashboard. All wallet activity — including bKash, Rocket and Upay transactions — is listed there by date. You can review individual entries and raise a query through support if a record looks incorrect.

Can I request a correction to my account details under this policy?

Yes. Submit a correction request through our support email or live chat, specifying the field you want updated. We verify the change against your account record before applying it. We do not update details based on unverified requests.

How long does 7ezbb keep my account and transaction data?

Retention periods vary by data type. Transaction records are held in line with the schedule set out in our full policy documents, which are linked from your account dashboard after login. If you want the specific period for a data type, raise it through our support email.

What happens to my data if this policy changes?

The version of this policy in force at the time of your session governs that session. We do not apply revised terms retroactively to completed transactions. When a change is published, it takes effect for sessions that begin after the effective date shown at the top of the updated document.

Who do I contact if I think my account has been accessed without my permission?

Contact support immediately through live chat for the fastest response, or by email if you need a written record. We can restrict account activity while we investigate. Do not share your login credentials with anyone — we will never ask for your password through any support channel.